How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns for damaged, incorrect, or clearly defective items must be requested within 7 days of delivery, with clear photos of the product and packaging. Change-of-mind returns require store approval; items must be unused, unopened, and in original condition, and the customer pays return shipping. Original shipping, customs, and taxes are not refunded unless required by law. See details.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at from.japan.store@outlook.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

Frequently Asked Questions

منتجاتنا يابانية أصلية 100٪، ونشحن من اليابان إلى جميع أنحاء العالم

Welcome to our store

From Japan Store

Item added to your cart

Frequently Asked Questions

Country/region